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Scam information

Alert message sent 26/11/2021 12:09:00

Information sent on behalf of Devon and Cornwall Police

Fraud Alert
Police in Devon and Cornwall are seeing increasing victims of Bank and Police Impersonation Style Frauds, this is where people are receiving calls from individuals claiming to be from a person’s bank, local branch, the banks fraud department, the Financial Conduct Authority, or a Police Officer from a fraud department.
As a result of the call people are often told their accounts have been compromised or the individual is asked to assist with an investigation by moving or using their money to catch the fraudsters. People are often asked to transfer their funds to a new account to safeguard their money or are requested to purchase items or withdraw cash in a story given of it helping investigations. People are often told staff at their local bank branch are involved in the scam and are told not to talk to anyone about it as it may compromise the Fraud Investigation.
Devon and Cornwall Police would like to make people aware of these types of scams to hopefully stop more people falling victim. 
Any Police, Bank, Financial Conduct Authority or Fraud departments: -
  • will never ask an individual to move their money to a new bank account.
  • will never ask an individual to become involved in an investigation or assist them by transferring their own money or using their own money.
  • will never ask for someone’s card pin number or full card details.
  • will never ask you to withdraw your money and send a courier to collect it.
These scammers can clone telephone numbers giving the impression they are calling from the company or business they claim to work for and will often ask people to check the number to prove they are who they say they are. They can also hold the phoneline open after you have hung up for a short period of time, meaning if you hang up and immediately dial another number you may well still be speaking to a scammer. Scammers will set up fake websites to give the impression they are genuine or reputable.
Our advice to anyone who receives a call of this nature or any unexpected call from a company is to: -
  • Do Not engage with the caller, hang up and wait for 5 minutes, or phone a friend or relative to clear the line.
  • Contact your Bank only on a number you know is genuine, such as those found on the rear of your bank card or on a statement or visit your local branch to discuss and seek advice.
  • If you need to check a police officer calling is a genuine officer contact your local police force by dialling 101 or email or via the webchat on the website
  • Talk to your friends and family about any call you receive and ask for their help and advice. 
  • If you have been a victim of this type or any type of fraud please contact your bank/building society immediately and then report to your local police on 101 and report to Action Fraud.
For more information on the latest Fraud Scams please visit
Message sent by
Linzi Berryman (Police, Devon and Cornwall Alert Officer, Devon & Cornwall)

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